Privacy - The Slate Coaster Company

Last updated October 2026.

What we collect

Account: your name, email and (if you save one) a delivery address.
Orders: what you bought, the delivery address and order status history.
Payment: handled entirely by Stripe. We never see or store card details, only a payment reference.
Messages: anything you send through the contact form.
Marketing signup: if you sign up for a discount code, your email address and the time you agreed to receive marketing emails from us.

How we use it

To make and deliver your orders, to let you track them, and to reply to enquiries. We don't sell your data or use it for third-party advertising.

If you've signed up for a discount code, we'll also send you occasional marketing emails, but only if you ticked the box to opt in when you signed up. You can unsubscribe at any time using the link in any of those emails, or by emailing us. This doesn't affect emails about an order you've actually placed, which we'll always send regardless.

Who we share it with

Payment is handled by Stripe. Delivery is handled by Royal Mail, who we give your name and delivery address to in order to book and label your parcel. Neither uses your data for their own marketing.

Cookies

One essential session cookie keeps you signed in and remembers your bag. Stripe sets its own cookies on the payment page for fraud prevention. If you dismiss or complete the discount-code popup, we remember that in your browser's local storage so it doesn't keep reappearing. That stays on your device and is never sent to us.

Visitor statistics

To see which parts of the website are used and where visitors give up, our pages send a few small, anonymous messages to our own server: which kind of page you looked at (for example the marketplace or a particular design), whether you added something to your bag, whether you are on a phone, tablet or computer, and which website you came from. We do not send your name, email, address, account or order details, and we do not record your IP address. These messages use the same essential session cookie as above and add no other cookies or stored data. They are not sent if your browser sends a Do Not Track or Global Privacy Control signal. They are used only for our own statistics and are deleted after 90 days.

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